Frequently Asked Questions
Everything you need to know about our traditional flavors and services.
How do you ensure the freshness of your food products during shipping?
We use specialized vacuum-sealed packaging and temperature-controlled logistics for perishable items to ensure they arrive with the same quality and flavor that has defined El Gallito since 1937.
What is the estimated delivery time for my order?
Standard shipping typically takes 3-5 business days. For local gourmet selections, we offer express 24-hour delivery to maintain peak freshness.
Do you offer international shipping for your traditional products?
Currently, we ship our non-perishable pantry items internationally. Perishable goods are restricted to domestic shipping to guarantee food safety and quality standards.
What is your return policy for food items?
Due to health and safety regulations, we cannot accept returns on food products. However, if your order arrives damaged or incorrect, please contact us within 24 hours for a full replacement or refund.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and secure digital wallets like Apple Pay and Google Pay.
Are your products suitable for specific dietary requirements?
Many of our traditional recipes are naturally gluten-free or vegetarian. Detailed allergen information and ingredient lists are provided on each product page to help you make informed choices.