Returns & Exchanges

At El Gallito desde 1937, we take pride in the quality of our food products; however, due to the perishable nature of our goods, returns are handled with strict safety standards to ensure customer satisfaction. If you receive a damaged or incorrect item, please notify us within 24 hours of delivery for a full replacement or refund.

Return Process

• 1.
  Document the Issue

  Take clear photos of the damaged product and the original packaging, including the shipping label, as soon as it arrives.

• 2.
  Contact Support

  Email our customer service team at [email protected] with your order number and the attached photographic evidence.

• 3.
  Review Process

  Our quality assurance team will review your claim within 48 hours to determine if the product meets the criteria for a refund or reshipment.

• 4.
  Resolution

  Once approved, we will either issue a credit to your original payment method or dispatch a fresh replacement at no additional cost to you.